Elevenpark Új Buda Center

    General terms and conditions

    These General Terms and Conditions (“GTC”) lay down the terms and conditions of using Elevenpark Új Buda Udvar (address: 1117 Budapest, Hengermalom út 19-21., Új Buda Center 2. em., “Elevenpark Új Buda”) operated by Elevenpark Kft. (“Operator”), and using the http://www.elevenpark.hu/ website, as well as the rights and obligations of the visitors of the Elevenpark Új Buda and the website (“Guest”).

    The detailed, practical and security rules regarding the use of Elevenpark Új Buda are laid down in the House Rules (House Rules), the regulations regarding the processing of the Parties’ data are laid down in the “Privacy Policy”, and information concerning the CCTV system is available in the “Information on Camera Usage”, which constitute the annexes of the GTS (GTS and its annexes shall be hereinafter jointly referred to as “Contract”).

    I. Definitions

    Operator: Elevenpark Kft.

    Registered seat: 2085 Pilisvörösvár, Szent Erzsébet utca 45.

    Registered Company Registry Court of Budapest Environs Regional Court

    Address of Elevenpark Új Buda Center: 1117 Budapest, Hengermalom út 19-21.

    Company registration number: 13 09 130348

    Represented by: Stefan Walter Rudolf Fritsch

     Tax number: 14848285-2-13

    E-mail: This email address is being protected from spambots. You need JavaScript enabled to view it.


    Guest: Any person actually using the services of Elevenpark Új Buda; in case the guest is a minor, Guest shall mean the adult accompanying, or the statutory representative of, the minor person, as well as the person who places an order for the services of Elevenpark Új Buda.

    Service: the Elevenpark Új Buda is one of the largest theme parks in Hungary, a special playground where there are toys that Guests (generally children and exceptionally adults) use for sports and entertainment purposes.

    Reservation: A Guest may use the services (birthday packages, adult and teambuilding corporate events) of Elevenpark Új Buda after making a reservation in advance.

    II.   Scope and conclusion of contract

    1. The Contract shall be concluded by sending a written confirmation after finalizing the Reservation in case of online purchase, in other case by purchasing the ticket, and it shall remain in force until leaving the Elevenpark Új Buda.
    2. The place of the performance of the Services is Hungary, Elevenpark Új Buda.

    III. Purchasing tickets, reservation

    A - General rules

    1. Guests may enter Elevenpark Új Buda only with valid ticket. The ticket entitles the Guest to stay on the premises until closing on the particular day.
    2. The types and prices of the tickets, and other fees may be found on the https://www.elevenpark.hu/en/elevenpark-uj-buda-center/elevenpark-playground-uj-buda-center-prices website, and are also available at the cash desk of Elevenpark Új Buda. The Operator reserves the right to change the prices of tickets published on its website at any time. The published prices are gross prices and include the amount of VAT.
    3. The Guest may purchase the ticket in the Elevenpark Új Buda, at the site following the specification of the type of the ticket at the cash desk with cash, via bankcard or SZÉP Card payment.
    4. The purchased ticket may not be returned or modified.
    5. In case the Guest wishes to receive a discount, he or she shall provide the certification that entitles him or her to the discount.
    6. In case of making or using individual requests, large groups, company events, prize games, coupon discounts etc., the Operator may determine other or ad hoc prices for using Elevenpark Új Buda.

    B – Birthday packages

    1. It is possible to order a birthday package at the https://www.elevenpark.hu/en/elevenpark-uj-buda-center/elevenpark-playground-uj-buda-center-birthday-parties It is also possible to reserve a birthday package personally at the site.
    2. Guest may reserve the birthday package for at least 6, maximum 12 persons. In case he or she wishes to reserve for more persons, then he or she shall start more reservations, considering the minimum number of 6 persons. In case of making reservation for more persons, the Guest making the reservation shall be responsible for the payment in full, regardless of the number of participants or any kind of internal settlement amongst them, and shall inform the other participants about the relevant conditions of use and the House Rules.
    3. In order to finalize the reservation, after he or she provided the reservation details, the Guest shall provide further information (whole name, e-mail address, phone number, name and birth date of the person celebrating his or her birthday, number of participants, billing address) for the payment and shall accept the terms of these GTC.
    4. After clicking the “Finalize purchase” button, the system moves to the OTP SimplePay payment site, where the person placing the order shall pay an advance fee pertaining to the ticket reservation. Payment is only possible with of bank card mentioned on the Website of Elevenpark Új Buda, through the OTP card payment terminal (VPOS-SimplePay). Here, the Guest shall provide the data necessary for the payment: name on the bank card, the number of the bank card, date of expiry and the validation code (CVC2 or CVV2). After this, the transaction will be finished by clicking the “Payment” button.
    5. The remaining purchase price shall be paid on the day of the birthday event, then the number of persons may also be changed, however, the payment for at least 6 persons is compulsory.
    6. The OTP SimplePay website will send an e-mail about the payment, however, this shall not be deemed as the confirmation of the booking and the acceptance of the purchase offer; in this regard the Operator will send a separate confirmation. The confirming email received from the Operator contains the QR code belonging to the reservation (that shall be taken for the reserved time), number of the order, and the details provided by the person placing the order.
    7. The Operator is not responsible for any potential failures occurring during the online card payment process. At the payment, the Guest shall be responsible for having the authorization required to bank card, and for the accuracy of the provided payment information. The Guest is also responsible for any damage occurring from providing a wrong e-mail address.
    8. After finishing the purchase the system will return to the website of Elevenpark, where the following data of the purchase may be seen: SimplePay reference number, Purchase order identification and the time of the booking.
    9. After successful booking and purchase, the Guest will receive a confirmation e-mail (to the registered e-mail address) and the confirmation containing the QR code in pdf form. If the confirmation e-mail with the ticket is not arriving within 2 hours, and it is not in the spam folder either, the Guest shall contact the Customer Service (https://www. elevenpark.hu/en/contact).
    10. The confirmation e-mail sent to the registered e-mail address of the Guest shall be regarded as confirmation of the reservation offer and thus as commencement of providing the Service.
    11. The Guest shall show the confirmation (the QR code) by entering the Elevenpark Új Buda either printed or on his phone.
    12. The electronic invoice about the purchase will be sent via e-mail in 24 hours.
    13. Information regarding the OTP SimplePay online payment system and safety tips may be found in the “Payment Information’, which you may also find on the Elevenpark Új Buda website (http://simplepartner.hu/PaymentService/Fizetesi_tajekoztato.pdf).

    C -Group reservations, Corporate orders

    1. The Guest may purchase group tickets via the This email address is being protected from spambots. You need JavaScript enabled to view it. email address.
    2. These group tickets enter into effect by sending back the Guest’s declaration of intention through the This email address is being protected from spambots. You need JavaScript enabled to view it. email address and the confirmation of Elevenpark Új Buda.
    3. The Guest shall pay the purchase price of these tickets upon arriving.
    4. Regarding the corporate orders (team buildings, Move Your Team, etc.)

    D -Játszóparty

    1. Tickets for the Elevenpark Új Buda Játszóparty event may be purchased in advance personally at the site or online at the https://tixa.hu/ website, however, if the number of persons allow it, tickets may be also purchased on the day at the site. Customer Service provides information regarding the availability (number of persons) during opening hours.
    2. Regarding the tickets purchased via the https://tixa.hu/ website, the governing rules shall be those contained in the General Terms and Conditions available at the https://tixa.hu/aszf
    3. Guest may send his or her request regarding the modification of the tickets purchased personally to the This email address is being protected from spambots. You need JavaScript enabled to view it. email address.

    IV.    Using Elevenpark Új Buda

    A - House Rules

    1. When entering the site, the Operator shall be entitled to check the following:
    • Guest has a valid ticket.
    • Guest has accepted the Operator’s GTC and House Rules.
    • Guest is in a suitable physical and mental state.

           Elevenpark Új Buda may be used only if the above conditions are met, otherwise the Operator may deny entry.

    1. In the course of using Elevenpark Új Buda, the Guest shall observe the House Rules and the rules displayed on each toy. The House Rules are published at https://www.elevenpark.hu/en/house-rules
    2. The toys and equipment may be used only by children under 14 years old. For the open hours minors between 14-18 may enter only as an accompanying person or family member. Guests arriving to corporate event, team building, Játszóparty shall be deemed as an exemption to this rule.
    3. The Guest shall not harass, insult, defame other Guests or to violate the personality or other rights or lawful interests of any third party in any way.
    4. In case of violating the House Rules, the Operator shall be entitled to stop the game, and/or remove the violating Guest from Elevenpark Új Buda without any refund.

    B - Liability

    By accepting the House Rules of Elevenpark Új Buda and the present General Terms and Conditions when purchasing the ticket, the Guest shall acknowledge that he or she shall use the toys and equipment at Elevenpark Új Buda at his own risk. Furthermore, the Guest shall be responsible for the minor child(ren) he or she accompanies.

    V. Breach of contract, liability

    1. The Operator shall take all reasonable effort to ensure that the Service is operated in a safe and compliant manner, but it shall not be liable for any loss or damage that may arise from the malfunction or other inadequacy of the system providing the Service.
    2. The Parties specifically agree that the Operator shall not be liable for any damage specified in Section 6:143 (2) of the Civil Code, whether or not such damages may have been caused by the Operator by breach of contract or without any contract. This limitation of liability shall not apply to any breach of contract caused deliberately or resulting in any harm to human life, physical integrity, or health (Section 6:152 of the Civil Code), or to liability for damages caused deliberately or resulting in any harm to human life, physical integrity, or health (Section 6:526 of the Civil Code).
    3. The Operator shall not be liable for the errorless or undisturbed operation of Service and the online platforms operated by the Operator; nevertheless, with a view to improving, modifying, or maintaining the Service or such platforms, the Operator shall be entitled to suspend the given site or the operation of Elevenpark Új Buda.
    4. The Guest shall use the Service at his own risk. Guest shall be liable to make sure that the child he or she accompanies shall use the toys and equipment strictly as it is defined in the House Rules and in a way appropriate to their age. The Operator shall not be liable especially for the behaviour of other guests.
    5. The Operator shall be entitled to reject the Reservation of the Guest in justified cases, for example, in case of providing false or incomplete data, or abusing the Service or a ticket in any way.
    6. If the Operator has reason to believe that the Guest fails to use the Elevenpark Új Buda’s equipment in a contractual manner, it shall be entitled to prohibit the use of, and ban the Guest from, Elevenpark Új Buda with immediate effect. In justified cases or upon request by the Guest, the event shall be recorded by the Operator in a protocol.
    7. The Guest may not jeopardize the security of the online platforms used to make reservations and purchasing tickets. Such behaviour may result in civil and criminal sanctions. The Guest shall undertake not to use any tool, software, or procedure that may interfere, or may attempt to interfere, with the normal operation of online platforms, or with any other activity to be pursued on the Operator’s website.
    8. The Guests shall bear unlimited liability for using the toys and equipment of Elevenpark Új Buda in an ordinary and intended manner. The Operator hereby excludes its liability for any and all damages that may arise from the unintended or unlawful use of Elevenpark Új Buda. In the above cases and/or in case of damaging the set, the Guest shall be obliged to pay compensation for the damages caused (financial damage and loss arising from any delay) to the injured party.
    9. The Guest shall bear full liability for any and all damages caused to the Operator or any third party in the course of using Elevenpark Új Buda through the accountable behaviour or omission of the Guest, as well as the minor child accompanying him or her. This compensation duty shall include any and all demands and costs that may arise from any claim, shortfall, damage, lawsuit or other official proceeding, judgement or decision, procedural cost and attorney’s fee.
    10. For technical reasons relating to third-party insurance, any claim for damages shall be reported on site without delay and shall be recorded in a protocol by the staff; and the claim for damages and the amount thereof shall be specified in writing within 6 months.

    VI. Privacy

    1. Guest consents that all data disclosed in relation to the Service or learned by the Operator may be processed by the Operator in line with the Privacy Policy. The Guest also declares that he has obtained the consent, as required under current data protection legislation, of any third party the personal data of whom may have been disclosed (personal data of third parties participating in the game).
    2. In case of booking on the website the Guest accepts by clicking the “Finalize purchase” button that Elevenpark Kft. (2085 Pilisvörösvár, Szent Erzsébet utca 45.) provides the following personal data stored in its user database at https://www.elevenpark.hu to OTP Mobile Kft. (1093 Budapest, Közraktár utca 30-32.): user name, family and given name, country, phone number, e-mail address. The purpose of data transmission: customer support for users, confirming transactions and fraud-monitoring in order to protect users.
    3. The Guest acknowledges that, for electronic monitoring purposes, the Operator has installed cameras in Elevenpark Új Buda at the locations indicated on the sketch published at the entrance of Elevenpark Új Buda, in line with the notice also published at the same place.
    4. During the registration and by entering Elevenpark Új Buda, the Guest gives his or her consent (implied by conduct) to the Operator to use online (webpage, facebook, Instagram, youtube, google+) any and all group photos and group or pan-tilt-zoom video footages taken on the Territory (without any further consent).
    5. The Operator shall be entitled to send newsletters to the e-mail address provided by the Guest during registration, and to inform the Guest about the events, promotions, and other news of the Operator, if the Guest gives his or her consent to this. The Guest may unsubscribe from the newsletter at any time.

    VII.  Amendment

    1. General rules

    Since the legal relationship between the Parties under these GTC are established for a specific gaming period of a given day, the Operator reserves the right to unilaterally amend the provisions of this Contract with ex nunc effect regarding the use, operation, and opening hours of Elevenpark Új Buda, including the conditions of and the fees for using Elevenpark Új Buda. Such amendments shall not affect tickets and Services already purchased.

    The Operator shall publish any and all changes and amendments to these GTC, the Service, and the prices (for tickets or other services) on its website.

    1. Modification rules regarding the Birthday parties

           The ordered birthday package may be modified within 48 hours from the order with an email sent to the This email address is being protected from spambots. You need JavaScript enabled to view it. email address.

    1. Modification rules regarding the Move your team service

           In accordance with the terms and conditions specified in individual contract.

    VIII.  Rescission, termination of the Contract

    1. The Guest may not return the purchased ticket.
    2. In any unwanted cases when the service is down, Operator shall inform Guests on Elevenpark Új Buda’s webpage (elevenpark.hu/). Registered Guests shall be informed in e-mail and additionally also about the possibility of usage of tickets.

    IX.  Complaints, dispute resolution, jurisdiction

    1. A The Guest is able to make his complaint, which will be investigated by the Operator immediately after becoming aware of it. If the Guest does not consent with the handling of the complaint, or the immediate investigation of the complaint is not possible, the Operator will draw up minutes about the complaint and the viewpoints and give one example to the Guest. The example of minutes will be given to the Guest at place in case of oral complaint, and sent – not later than - with the substantive answer in case of making the complaint via telephone or via other electronic ways according to section XI.2.
    2. The Operator and the Guest shall attempt to settle any and all disputes via negotiations out of court. In case a legal dispute arises between the Operator and the Guest, the complaint shall be sent in written form to the Operator via post or e-mail (This email address is being protected from spambots. You need JavaScript enabled to view it.). The Operator shall investigate the complaint and shall inform the Guest in writing about its findings via post or e-mail within 30 days. In case the Guest does not accept the findings of the Operator, he may request the Operator in writing to enter into discussions within 8 days of receipt of the response. If the discussions do not reach a conclusion within 14 days after receipt of the Guest’s request by the Operator, the Guest may seek remedy in court/other authority or in Arbitration Board.
    3. The Code of Conduct regarding unfair business practices against consumers is available here: MKIK Code of Ethics: https://mkik.hu/az-mkik-etikai-kodexe
    4. In case of a consumer-right-dispute the Guest is entitled to appeal at Arbitration Board according his/her residence. The seats, the telephone numbers, the contacts and the postal address of the Arbitration Boards are available at the following website https://bekeltetes.hu/udvozlo
    5. The Guest is entitled to appeal at Consumer Protection Authority (the competent district office of his/her residence) in the event of violation of his consumer rights. The list and the availability of the offices can be found at the following website: http://jarasinfo.gov.hu

    X. Miscellaneous provisions

    1. According to the Copyright Act the Operator’s website (http://www.elevenpark.hu), as a unique compilation, is a collection of works, on that base, this website and every content placed on it is under copyright. It is prohibited to use the website’s external display (design) such as designs for fine art which is made by computer graphics, the software, the rules, the policies and by-laws, furthermore to apply any application which can modify the website or the part of the website without the prior written consent of the right holder. To take over from the website or any content from the database can be performed with the prior written consent of the right holder and with the reference of the website and the acknowledgement of the source. The right holder is the Operator.
    2. These GTC are available and may be downloaded at the Operator’s website (https://www.elevenpark.hu/elevenpark-jatszohaz-uj-buda-center-altalanos-szerzodesi-feltetelek). A hard copy of the currently effective provisions of these GTC are available at the cash desk of Elevenpark Új Buda.
    3. Any and all issues not regulated herein shall be subject to the relevant provisions of the Civil Code, Government Decree No. 45/2014 (II. 26.) on distance contracts, Act CVIII of 2001 on certain issues of electronic commerce services and information society services, and other relevant pieces of legislation.

    Budapest, Sept 2019,



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