FAQ
Are there any toys in the park for children under the age of 2?
Yes, there is a separate baby corner, where age-appropriate games can be found. This area is for children up to 4 years old.
What kind of clothes should I wear?
Sporty and comfortable clothes that are suitable for playing. In Elevenpark you are only allowed to play in socks or barefoot. For hygienic reasons, it is forbidden to enter the park in street shoes. Games should only be used barefoot or in socks. Please bring thick socks or mamus. We do not accept other footwear: no slippers nor "home shoes"!
Should the shoes be put off even if the child does not go to the games?
Yes, everyone's shoes must be put off. You can be here in socks or barefoot or in a fabric-soled slipper.
Does the locker have a deposit?
Yes, the deposit fee of the padlock is HUF 2000 / piece / day. The deposit is only refundable on the same day, and requested in cash. In the changing room, there are also free lockers with number codes available, and inside the park there are lockers that can be locked with a padlock and used with a deposit fee.
Is it possible to bring food / drink from outside?
No.
Click here for a price list of our buffets::https://www.elevenpark.hu/menu.pdf
Click here for a price list of our buffets::https://www.elevenpark.hu/menu.pdf
Should I book in advance in case of normal / individual visits?
No.
Do we accept SZÉP Cards?
Yes, OTP, K&H and MBH SZÉP Cards are accepted in case of personal purchase
What to do if something is lost in the park? (Lost property)
We collect a lot of lost items in the park every day. We can not provide information about these valuables on the phone or in e-mail. You have to come back and find the lost item among the items we found. We can provide information about precious lost valuables (phone, documents, purses, etc.), but the item will be given to the owner only after a verification.
Can adults enter the playground?
- Young people between the ages of 14 and 18 can only enter the park with their family, and with smaller brothers and accompanying adults, to protect the physical integrity of smaller children.
- o Adults (over the age of 18) can not enter the Elevenpark without children, so adult tickets are only sold together with a children's ticket. Exceptions are special events organized for adults only. (JátszóParty, Move Your Team, etc.)
Which ticket should I buy for 14 year olds?
Our ticket prices always refer to the age of the person concerned. Children over 2 years of age must buy a child ticket and those who are over 14 years of age must buy an adult ticket. Young people between the ages of 14 and 18 may enter the Park only with family — that is, together with a younger sibling and accompanying adults — in order to protect the physical safety of smaller children.
Do we undertake babysitting?
No, in all cases you need an attendant who is over the age of 18.
How many hours of stay contains the entry ticket?
The ticket includes one-time entry, it refers to an unlimited period of time during the opening hours.
Is the playground open on public holidays?
The playground is closed on 24 and 25 December, and will be open until 16:00 on 31 December. But it is open for the rest of the year even on holidays.
Is it possible to lock up the valuables?
Yes, we have lockers. Key is available at the reception for a deposit of 2,000 HUF, which will be returned after giving the key back at the reception. In the changing room, there are also free lockers with number codes available, and inside the park there are lockers that can be locked with a padlock and used with a deposit fee.
Can a cake to be taken in to a birthday party?
You can only bring it to the park with HACCP paper in case of a booked birthday package (in case of 1-2 slices or whole cake).
Can we pay by SZÉP card in the buffet?
Yes, it is possible.
When should the number of birthday party participants be specified?
Please finalize the number of participants 48 hours before the party. However, the minimum number of people must be paid, which is 10 people for the combined birthday party with the Laserpark and 8 people for the other packages on weekdays during the school time, 8 people on weekends and during the school break. The balance of the deposit must be paid at reception on arrival.
Where can I park?
Right next to the Elevenpark building, in the parking lot of the Újbuda Center. This is an open parking lot and the parking is FREE for our guest. You can validate your parking ticket at the Cyberjump registration desk next to Elevenpark.
Játszóparty
Can a Játszóparty ticket be purchased on site?
Yes, it may be, if we did not run out of pre-purchased tickets. We always communicate this on our Facebook page. If pre-purchased tickets are sold out, we can not sell a ticket on site.
Do Játszóparty tickets need to be printed in any case?
No you can show your tickets on your phone.
When is the upcoming Játszóparty?
You can find out more information about the upcoming Játszóparty dates on our website and on our Facebook page.
Groups
How can we book a date as a school group?
On our website, by filling in the form under the Children's Groups menu, which can be found at the following link: https://www.elevenpark.hu/en/group-booking
Is it possible to pay by debit card in case of a group ticket purchase?
Yes.
Is there a possibility of paying by bank transfer in case of a group ticket purchase?
Yes, if the customers send all the necessary billing information in advance.
Is there a possibility to apply for a VAT invoice?
Arriving at the venue, please notify us about your VAT invoice request. The requested invoice can only be issued upon delivery of the receipt.
If the number of group would change, shall we nofify you about that in advance?
In the case of combined packages, please indicate the most accurate number possible! The change of 2-3 participants does not need modification if you come to Elevenpark only. You may cancel the reservation no later than two working days before the scheduled time. If you do not show up for the appointment and no written cancellation has been made at least two working days prior to the booked time, Elevenpark Ltd. may invoice the ordering institution for the full amount.
How much is the price for a school group on weekdays?
Our current group ticket prices and offers can be found under Children's Groups or by following this link: https://www.elevenpark.hu/images/Elevenpark-Cyberjump-Laserpark-2022.pdf
Does an adult attendant have to buy a ticket?
For children’s groups of at least 20 participants, admission is free for teachers if they have a valid teacher ID.
Adult helpers accompanying the group need to buy a ticket for 1000 HUF per person.
Does a teacher have to buy ticket?
No. It is not necessary for groups of at least 20 children if they have a teacher ID card.
If the trip program changes, can we modify the booking?
Yes, please send an email with your modification request. You may cancel the reservation no later than two working days before the scheduled time. If you do not show up for the appointment and no written cancellation has been made at least two working days prior to the booked time, Elevenpark Ltd. may invoice the ordering institution for the full amount.
How long does the booking take for groups in Elevenpark?
For 4 hours.
Does the amount shown at group ticket prices include lunch for children?
Not included. The lunch menu is 3 chicken nuggets and a portion of chips, which must be ordered separately. It costs 1500 HUF /person.
If it is raining could we come to the park?
At a pre-arranged time that has been booked at least 2 weeks in advance. Otherwise, we cannot provide the group discount.
Is the ticket to be paid in advance or on site?
The tickets can be paid by bank transfer in advance or by cash or card on site.
Is it possible to go to Elevenpark beyond the opening hours?
Yes, we open the park from min. 50 people.


