FAQ

     

    Are there any toys in the park for children under the age of 3?
    Yes, a separate baby corner and baby room has been created in both parks where those games can be found.
    What kind of clothes should I wear?
    Sporty and comfortable clothes that are suitable for playing. In Elevenpark you are only allowed to play in socks or barefoot. For hygienic reasons, it is forbidden to enter the park in street shoes. Games should only be used barefoot or in socks. Please bring thick socks or mamus. We do not accept other footwear: no slippers nor "home shoes"!
    Should the shoes be put off even if the child does not go to the games?
    Yes, everyone's shoes must be put off. You can be here in socks or barefoot or in a fabric-soled slipper.
    Does the locker have a deposit?
    Yes, the deposit fee of the padlock is HUF 2000 / piece / day. The deposit is only refundable on the same day.
    Is it possible to bring food / drink from outside?
    No.
    Should I book in advance in case of normal / individual visits?
    No.
    Do we accept SZÉP Cards?
    Yes, OTP and K&H SZÉP Cards are accepted in case of personal purchase.
    What to do if something is lost in the park? (Lost property)
    We collect a lot of lost items in the park every day. We can not provide information about these valuables on the phone or in e-mail. You have to come back and find the lost item among the items we found. We can provide information about precious lost valuables (phone, documents, purses, etc.), but the item will be given to the owner only after a verification.
    Can adults enter the playground?
    - Young people between the ages of 14 and 18 can only enter the park with their family, and with smaller brothers and accompanying adults, to protect the physical integrity of smaller children. - o Adults (over the age of 18) can not enter the Elevenpark without children, so adult tickets are only sold together with a children's ticket. Exceptions are special events organized for adults only. (JátszóParty, Move Your Team, etc.)
    Do we undertake babysitting?
    No, in all cases you need an attendant who is over the age of 18.
    How many hours of stay contains the entry ticket?
    The ticket includes one-time entry, it refers to an unlimited period of time during the opening hours.
    Is the playground open on public holidays?
    The playground is closed on 24 and 25 December, but it is open for the rest of the year even on holidays.
    Is it possible to lock up the valuables?
    Yes, we have lockers. Key is available at the reception for a deposit of 2,000 HUF, which will be returned after giving the key back at the reception.
    Can a cake to be taken in to a birthday party?
    You can only bring it to the park with HACCP paper in case of a booked birthday package (in case of 1-2 slices or whole cake).
    Can we pay by SZÉP card in the buffet?
    Yes, it is possible.
    When should the number of birthday party participants be specified?
    Please finalize the number of participants 48 hours before the party. However, the minimum number of people must be paid, which is 10 people for the combined birthday party with the Laserpark and 6 people for the other packages.

    Játszóparty

    Can a Játszóparty ticket be purchased on site?
    Yes, it may be, if we did not run out of pre-purchased tickets. We always communicate this on our Facebook page. If pre-purchased tickets are sold out, we can not sell a ticket on site.
    Do Játszóparty tickets need to be printed in any case?
    No you can show your tickets on your phone.
    When is the upcoming Játszóparty?
    You can find out more information about the upcoming Játszóparty dates on our website and on our Facebook page.

    Groups

    Is it possible to pay by debit card in case of a group ticket purchase?
    Yes.
    Is there a possibility of paying by bank transfer in case of a group ticket purchase?
    Yes, if the customers send all the necessary billing information in advance.
    Is there a possibility to apply for a VAT invoice?
    Arriving at the venue, please notify us about your VAT invoice request.
    If the number of group would change, shall we nofify you about that in advance?
    In the case of combined packages, please indicate the most accurate number possible! The change of 2-3 participants does not need modification if you come to Elevenpark only.
    How much is the price for a school group on weekdays?
    For a school group with less than 20 children 1990.- HUF / person, over 20 children 1890.- HUF / person. These rates apply to child tickets. Adult attendant ticket price: 600 HUF / person.
    Does an adult attendant have to buy a ticket?
    Yes 600.- HUF / person on weekdays.
    Does a teacher have to buy ticket?
    No. It is not necessary for groups of at least 10 children if they have a teacher ID card.
    Is it possible to inquire on the phone?
    Yes, please provide your phone number by email to This email address is being protected from spambots. You need JavaScript enabled to view it. and we call you back as soon as possible.
    How can we book a date as a school group?
    On our homepage under the „groups” menu you can send us a message with your offer request.
    If the trip program changes, can we modify the booking?
    Yes, please send an email with your modification request.
    How long does the booking take for groups in Elevenpark?
    For 4 hours.
    Does the amount shown at group ticket prices include lunch for children?
    Not included. The lunch menu is ordered separately. It costs 1190 HUF / person.
    If it is raining could we come to the park?
    At a pre-arranged time that has been booked at least 2 weeks in advance. Otherwise, we cannot provide the group discount.
    Is the ticket to be paid in advance or on site?
    The tickets can be paid by bank transfer in advance or by cash or card on site.
    Is it possible to go to Elevenpark beyond the opening hours?
    Yes, we open the park from min. 50 people.

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